Effective Date: 1 Oct 2025

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At Dainty Jewels, we aim to get your jewellery to you as quickly and safely as possible. Please review our shipping and delivery guidelines below.

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1. Processing Time

• Orders are processed within 1–3 business days after payment is received.

• Custom or personalised pieces may take longer; estimated timeframes will be communicated before purchase.

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2. Shipping Methods & Timeframes

• We ship using trusted courier services across South Africa.

• Standard delivery usually takes 2–5 business days, depending on your location.

• Rural or outlying areas may take slightly longer.

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3. Shipping Fees

• Shipping fees are calculated at checkout and depend on your delivery address.

• We may offer free shipping promotions from time to time (e.g., on orders above a certain value).

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4. Tracking Your Order

• Once your order has been dispatched, you will receive a tracking number via email or SMS.

• You can use this number to track the progress of your delivery.

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5. Delivery Address

• Please ensure your shipping details are correct at checkout. Dainty Jewels is not responsible for delays or losses caused by incorrect addresses.

• If you need to update your delivery address after placing an order, please contact us immediately.

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6. Delays & Liability

• While we do everything possible to ensure timely delivery, we are not responsible for delays caused by couriers, strikes, weather, or other events beyond our control.

• Once an order is handed over to the courier, the responsibility for delivery lies with the courier company.

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7. International Shipping

• At present, we only ship within South Africa. [Optional: Add “International shipping may be offered in the future.” if you plan to expand.]

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8. Contact Us

For questions about your order or delivery, please contact:

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Dainty Jewels
Email: daintyjewels.sa@gmail.com