Effective Date: 1 Oct 2025

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At Dainty Jewels, we want you to love your jewellery. If for any reason you are not fully satisfied with your purchase, please review our refund and returns policy below.

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1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.

• Items must be unworn, unused, and in their original packaging.

• Proof of purchase (order confirmation or receipt) is required.

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2. Items That Cannot Be Returned

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

• Earrings (studs, hoops, or any pierced jewellery).

• Custom or personalised pieces.

• Sale/clearance items.

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3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping costs are non-refundable, unless the return is due to an error on our side (e.g., faulty or incorrect item).

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4. Exchanges

• If you would like to exchange an item (excluding non-returnable items), please email us first to confirm availability.

• Customers are responsible for return shipping fees unless the item is faulty or incorrect.

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5. Faulty or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of receiving your order.

• We will arrange a replacement or full refund, including shipping costs.

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6. How to Return an Item

To initiate a return, please contact us at:

Dainty Jewels
Email: [Insert Business Email]
Phone: [Insert Contact Number]

We will provide you with the return address and further instructions.

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7. Important Notes

• We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of untracked parcels.

• Returned items that do not meet our conditions (e.g., worn, damaged, missing packaging) will not be eligible for a refund or exchange.

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This policy is designed to keep the process clear, fair, and simple for both our customers and our business.